PBX or private branch exchange is a local telephone system that is controlled by the company. When it comes to communication there are two main types of communication. One is the communication between the department and the other is the communication between the company representatives and the customers. With the help of a public switched telephone network, it all comes down to the third party to control the frequency and ensure better service. However, with the help of PBX, companies can now save costs and offer a better service with full privacy to their customers and clients. Companies where financial assets are handled especially banks, consultant companies, law firms, and emergency responding services ensure that they have a PBX so they can avoid any possible information breach.
What Is A Cloud PBX and How It Is Different from Analog PBX?
A virtual PBX or a cloud-based PBX offers a very secure yet reliable phone system for seamless communication via internet connection. As more and more companies are offering remote working services, cloud-based PBX seems to be the only possible solution. It helps with scalability by offering equally sophisticated working from home as well as from the office. Apart from this, it helps in offering a low cost flexible mode of communication. Modern businesses are no longer relying on the use of simple legacy systems instead they have opted to use internet protocol for their communication. They simply connect with the Ip phones to the private business exchange servicer, and this offers them to stay connected. Although a cloud-based and legacy-based PBX works the same way, a cloud-based PBX can be accessed easily from anywhere without any issue. Small businesses with limited operational budgets are now using hosted PBX as their only communication source because it is reliable, effective, and still user-friendly.
Why cloud-based PBX Better Than Legacy PBX?
Although PBX, in general, has so many benefits, we can all agree that businesses are now opting for cloud-based PBX because it has so many other benefits. Some of the main benefits that make cloud-based PBX the main preference for every business include:
· Cloud-based PBX doesn’t require any space for setting up because it is hosted on cloud
· You also do not need a cooling system, security, or maintenance of the phone system which helps in reducing the overall cost.
· Cloud-based PBX offers remote access to all business calls. Users can connect to any business number from a web phone or a smartphone app. There is also an option for voicemail, call forwarding, and flexibility which helps in improving the customer service.
· Fixing an in-house PBX system means you need to maintain it. You also need to keep the place secure, clean, and cool always however, with the cloud-based PBX, you are accessing a server that is located at a remote place. This means you do not have to pay for maintenance and eventually this will help in cutting operational costs as well.
· Apart from this, cloud-based PBX requires no step-up or instalment cost. Anyone can easily access and use the PBX which means that you do not have to be tech-savvy to know its use.
How to Select the Best Cloud PBX Provider UK?
As the need for cloud-based PBX is growing the cloud-based PBX industry is now becoming competitive and saturated. For small businesses struggling to find the best option, here are a few main things to keep in mind while selecting the best Cloud PBX Provider UK.
· Look for the value of money
· Make sure there are no hidden charges or hidden terms and conditions.
· Look for a company that has 24/7 customer service
· The provider must also offer a good enough bundle to choose from.
