1. Choose the best VoIP provider
Since you are reselling the VoIP services, you need to find the best VoIP Reseller to get benefits from. The provider should have high-end services, 24/7 customer support, and reasonable rates. Fulfilling these criteria, the best one you should opt for is Xinix.co.uk.
Xinix is a reliable option for VoIP services. The provider has all technical updates, telephony integration with CRM.
You can control your desk remotely from your phone. The complete mobile phone integration solves urgent tasks in seconds. Besides that, the UC and tool collaboration is a cherry on the top feature. The provided PBX features are perfect to power the business of your clients.
2. Two types of VoIP service providers;
Before you start selling your services, you need to understand the mode of service providers. The VoIP service providers sell their services in the following ways;
● Reselling SIP trunk services
This mode is for those clients who already have hosted cloud need a PBX system to launch their phone portal online. The SIP trunk service checks the complexity and compatibility of the provision numbers.
● Reselling hosted PBX system
This mode is for those who don’t have a premise-hosted cloud. When reselling this package, you need to offer a whole phone system. Without the need for PBX, the client can handle the hosted plan via the web portal.
3. Build your solution as a reseller
Now is the time to create your solution as a VoIP reseller. In other words, white labeling. By creating your label, you will represent yourself as an independent service provider.
It will be your responsibility to take care of the whole system, solve the issues faced by your customer, and provision them. For sure, this process is time-consuming, but the results are long-term.
Keep in mind; you should be well-aware of technical terms as the customers will approach you whenever they face any downside in the performance.
4. Setting 24/7 customer support
Customers never promote and invest in those brands that are not available 24/7. Even could you invest in a brand that doesn’t care about your experience? Of course, not.
Once you are done white labeling your brand, hire customer support for 24/7 services. A live chat agent is an even better option. Make sure the employees you are hiring for your customer are friendly and how to grab attention with words.
5. Marketing
Now is the time to let the world know about your brand. Marketing may sound easy peasy, but you need to shed your sweat. Not a joke!
Start with advertising. Advertising is the fastest way to promote business. Run ads, join digital marketing campaigns like email marketing, content marketing, social media marketing, and PPC.
At the start, offer reasonable discount offers to make strong links with your customers. Once you make a trusted image among your customers, gradually increase your charges and make them permanent.
Conclusion
The VoIP reselling business is trendy these days. Before more people start investing in it, make sure to cement your position. Follow all steps mentioned above to represent yourself as a professional and unlock more chances of business growth.
