In this age of digital transformation, the tremendously accelerated growth enables remote working at an unparalleled scale. In-person communication and interaction were discontinued, which led to the implementation of cloud communication solutions, such as Microsoft Teams, Zoom, and various more unified communications to generate an enormous increase in digital communication volumes, for example, SIP trunk. Furthermore, SIP trunk providers have exhibited the significance of reliability and redundancy for business growth and continuity.
The most vital takeaway is the fast scalability, which continues to be essential. In addition, it is expected that a level of emerging and latest trends further evolves and matures the SIP trunk services. Although, choosing the right SIP trunk provider is the most noteworthy decision. While evaluating the providers, it is easy to get entangled by technical aspects. Apart from the technological aspects, there are some crucial standards that you have to narrow down the shortlist. The most significant features to evaluate while choosing a SIP trunk provider are provided below.
Technical and Customer Support
The majority of the companies aim at the features and price while choosing a provider. However, technical support and customer service are the central elements. A problem may impact the system at any time, so you should ensure the vendors respond swiftly. So, choose a provider that offers various communication channels. Furthermore, the providers should have well-trained employees with an awareness of both business and technical features. Else, you cannot depend on them for business support.
Most dependable SIP trunk providers usually have resources for the company and its employees to access. Such resources may entail manuals, FAQs, seminars, online forums, and many more. In addition, it is straightforward to utilize SIP trunks, but there is a chance of running into issues along the way. However, the right provider always has a solution to your problem.
Inter-operability
The most important part of evaluating a provider includes the compatibility of SIP with the respective PBX. Apart from this, determine if the PBX is interoperable with the chosen SIP provider. Particular PBXs may not be compatible with the SIP platform utilized by the selected vendor. Ensure to check the list of SIP interoperability to make sure the PBX is inter-operable. If the PBX is not listed as a compatible one, then the company may have to invest some time beforehand in the implementation to handle interoperability testing.
In addition, it also renders a significant opportunity to check that the non-PBX devices attain support via SIP. Old and traditional devices like credit card machines, alarms, and fax have been previously connected to the company’s PBX through PSTN or ISDN lines. Confirm the new SIP trunk provider can enable the utilization of such services over the latest connection. As a result, you may need extra equipment, for instance, a media gateway or analog adapters.
Quality of Service and Security
Most frequently, organizations do not comprehend that connecting to the Internet makes the company more vulnerable concerning security. There are many risks of a security breach that are waiting to break into the company’s systems. Furthermore, a SIP trunk links the company to the outside world. Without sufficient security and the SIP trunk provider, the companies become a soft target for hackers.
Quality of service (QoS) is an additional aspect that regulates reliability. The best providers usually emphasize diminishing factors, such as packet loss, latency, jitter, and other such elements. The settings of Quality of Service frequently establish if any placed call will end and the audio quality. As a result, the communication failure can cost a company while resolving an issue in real-time. So, it is highly significant to choose the right SIP trunk provider to ensure seamless communication.
