Choosing the best SIP trunk provider for cloud business entails various elements, such as customer support, security, reliability, and other such aspects. Similarly, it is the most significant decision after selecting your cloud communication platform. Overall, such a decision is made based on whom you trust to offer you accessibility to the PTSN. Because, in case of an outage, your communication is affected as well. Taking all these aspects into account, we have reviewed the five aspects below to help you select the best SIP trunk provider to fulfill your needs.
Documentation
Documentation is the most remarkable tool you have at your disposal to assess the technical expertise of the SIP trunk provider. The more detailed it is, the better because it ensures that the respective provider has extraordinary documentation. Therefore, it establishes that the internal team of the provider is well-trained using the same knowledge base. In addition, it also saves you from having to utilize their support during off-hours. As a result, both you and the provider are on the same page.
Advanced Features
A good SIP trunk provider, like Xinix, releases new features regularly and fixes bugs rapidly. In addition, there should be transparency about every kind of technical issue and should provide you significantly powerful features you can resell. Furthermore, it is also better to look for other exceptional tools, such as caller ID, spam call prevention, end-user billing reports, call recording, and other such features. As a result, your provider and available features are an addition to your cloud communications platform.
Customer Service – Strong Record
Every business puts a great emphasis on efficient customer service, but few SIP trunk providers follow up with action. As a result, you should look for a provider with a detailed record of their support procedures. In addition, check if the average response time to support requests is published. It is better if the provider has a low average response time. It is essential to determine how their after-hours support operates. Any technical issue can occur anytime, so your provider must be reachable at any time in case of an emergency.
Redundancy
Redundancy plays a substantial role in choosing any Business SIP trunk provider as your provider must have diverse points of existence in different corners of the country. In addition, they should have the capability to shift traffic across these areas without an interruption to your ability to make and receive calls. You should also ensure that your provider’s documentation defines the working of their redundancy and the time it takes.
Ease of Use
It is effortless to miss the importance of ease of use. Since you will spend most of your time inside the portal of your provider, so it is essential to consider that you can rapidly navigate around and make necessary changes. If it is difficult to navigate around the portal, then it wastes your time. Also, you end up making more mistakes than usual. In addition, it will also increase the risk of outages created by the administrator on the portal. As a result, you should determine how difficult it is to remove or add a phone system. You should also find out how hard it is to get a summary of your usage, enable features, and other such aspects.
You can easily choose the best SIP trunk provider for your business by taking these five things into account. In addition, it also helps you to find the best fit for your cloud communication platform. Meanwhile, you check the available options in the market, consider Xinix because it might just be what you need.
